1. As a seller, it is important to be aware if you are selling worldwide. Iíve experienced at times the person from another country that try to attempt fraudulent behavior by using an illegal credit card etc. Know what the shipping fees are for other countries. Be consistent no matter who you send items to regardless of their country.
2. As a seller, try to post only as insured mail delivery. This will guarantee that if an item is lost, you will be able to cover the cost. If you offer your buyer a choice of uninsured and the unexpected happens, you can almost guarantee a negative response. This will ultimately look as though it was your fault that the item was lost.
3. As a seller, do not send any product or item until the check that the buyer said they will pay with clears. As well, do not leave them a positive feedback until the above occurs. At the same time if you leave positive feedback to a buyer whose check bounces they may leave you negative for no reason what-so-ever. Error on the side of caution always.
4. As a seller, create a limit on the feedback rating that you will allow for buying. This will ensure that you donít get hit with fraud or some buyer who is too new to eBay to understand the system.
5. As a seller, once you receive payment from the buyer, make sure that you remove the posted item.
6. Only give positive feedback once the buyer has done the same for you. Equal feedback for each side.
7. Remind buyers to place feedback on your account either via email or placed in the box of the shipped item.
8. As a seller, always answer emails no mater what. IF this means that you must respond at all times of the day . . . thatís what you must do.
Most of the recommendations above are just that recommendations to think about. Employ some or none but do think about the process in which you could receive a 100% feedback rating. Overall, always act in a professional manner with your customers. Generally, most buyers in my business are happy with the product and leave positive feedback. Know that some customers will leave you negative feedback and itís o.k. to be upset but make sure you learn from the experience.